Privacy Policy

Client Follow-Up Systems LLC ("CFS", "we", or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We collect only what is necessary to operate your account and the platform.

We may collect and process your name, email address, account identifiers, account settings, and authentication-related data handled through our authentication system.

If you create an account, we may also store profile information such as your first and last name and preferences you set in the app.

Payment-card information is processed by Stripe. CFS does not store your full card numbers.

We may receive and store billing-related data supplied by Stripe, such as your Stripe customer identifier, subscription identifier, payment status, billing plan, transaction amount, and billing dates.

We may process and store your Project data, Brand data, reviews, testimonials, customer feedback, product information, offer information, existing creative, strategy results, hooks, story angles, Creative Packages, creation prompts, and Creative Library items that you submit or generate through CFS.

Information you submit to strategy tools may be processed by AI/LLM providers as needed to produce the requested CFS outputs. Avoid submitting unnecessary sensitive personal data or confidential information you do not want processed by an AI model.

Uploaded videos are used to perform Ad Story Refresh analysis. The application does not attach the source video to your Project, Brand Library, Creative Library, Tool Run history, or saved strategy results — only the strategy result generated from the analysis is saved as part of your normal Tool Run. Because Base44 does not currently provide a programmatic way to delete uploaded files, the source video may remain in our platform's private infrastructure storage after the analysis. We do not represent that the source file is automatically deleted or that zero retention applies.

• Providing and operating CFS
• Account authentication
• Payment and subscription administration
• Strategy Credit administration
• AI processing and generating strategy outputs
• Saving projects and results
• Customer support and transactional communication
• Fraud prevention and security
• Service improvement
• Legal, accounting, and tax compliance
• Marketing where you have consented

We use third-party service providers for functions such as payment processing (Stripe), hosting and platform infrastructure, AI/LLM processing, email delivery, security, analytics, and embedded media. These providers process information only as needed to provide their services to us.

We retain your information as reasonably required to deliver the service and for security, accounting and tax, fraud prevention, dispute resolution, and legal obligations. You may delete projects, brands, and saved results within the app; account deletion requests can be made through support.

Depending on your jurisdiction, you may have rights such as access, correction, deletion, portability, restriction, objection, and opt-out of certain processing.

Not every right applies in every jurisdiction. To exercise applicable rights, contact us through the in-app Help section or the Contact page.

If you are outside the United States, your information may be processed in the United States and other locations where CFS providers operate, subject to applicable law.

CFS is intended for adults 18 and older and is not directed to children.

Client Follow-Up Systems LLC does not sell personal information.

For privacy questions, reach us through the in-app Help section or the Contact page.